Application Process

Our application process has been updated as of March 1, 2020 due to the City of Portland’s new screening laws.

  1. Standard financially responsible applicants must show income of a minimum of two times the rent to qualify. Please note: If multiple applicants are applying with a combined income of two times the rent, all applicants are considered financially responsible.
  2. Non financially responsible applicants do not need to show income but must still agree to screening.

You should still schedule an appointment to see the home you would like to rent, fill out an application and pay a one time credit check fee per applicant however there are some new requirements/criteria to meet. Please check out new criteria on screening below.

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Rental Screening Criteria


City of Portland - Standard Financially Responsible Applicants
Owner/Agent's Evaluation Process

Upon receipt of a completed application, the contents of the application are compared to the screening criteria by Agent and the Applicant is either approved or denied in compliance with all local, state and federal laws. Applicants are welcome to provide supplemental evidence to mitigate potentially negative screening results. Applicants have 30 days to appeal denied applications, during which time they may correct, refute, or explain negative information forming the basis for the denial. Applicants are also prequalified for any rental opportunities at Agent’s properties for three months following the approval date. All screening fees are waived for three months following the approved appeal, but Applicants under these circumstances will be required to certify in writing that no conditions have materially changed from those described in Agent’s approved application. If conditions have materially changed, Agent may use those changes as the basis for a denial.

Occupancy Policy
  1. Occupancy is based on the number of bedrooms in a unit. (A bedroom is defined as a habitable room that is intended to be used primarily for sleeping purposes, contains at least 70 square feet and is configured so as to take the need for a fire exit into account).
  2. The general rule is two persons are allowed per bedroom. Agent may adopt a more liberal occupancy standard based on factors such as size and configuration of the unit, size and configuration of the bedrooms, and whether any occupants will be infants.
General Statements
  1. Any of the following items, or combination thereof, will be accepted to verify the name, date of birth and photo of the applicant:
    • a. Any government-issued identification
    • b. Evidence of Social Security Number (SSN Card)
    • c. Valid Permanent Resident Card
    • d. Immigrant Visa
    • e. Individual Taxpayer Identification Number (ITIN)
    • f. Non-Immigrant Visa
    • g. Any non-governmental identification or combination identification that would permit a reasonable verification of identity.
  2. Each applicant will be required to qualify individually or as per specific criteria areas. 
  3. Inaccurate, incomplete or falsified information will be grounds for denial of the application.
  4. Any applicant currently using illegal drugs will be denied. If approved for tenancy and later illegal drug use is confirmed, termination shall result. 
  5. Any individual whose tenancy may constitute a direct threat to the health and safety of any individual, the premises, or the property of others, will be denied tenancy. 
Income Criteria
  1. Monthly gross income must be equal to 2 times stated rent*, or 2.5 times the monthly stated rent if the monthly rent amount is below the maximum monthly rent for a household earning no more than 80 percent of the median household income as published annually by the Portland Housing Bureau. Income sources shall include, but are not limited to: wages, rent assistance (non-governmental only), and monetary public benefits and are based on the cumulative financial resources of all financially responsible applicants. Applicants failing to qualify under this section may, at Agent’s discretion, be required to pay an additional security deposit in the amount of half a month’s rent. *If applicant will be using local, state or federal assistance as a source of income, “stated rent” as used in this section means that portion of the rent that will be payable by applicant and excludes any portion of the rent that will be paid through the assistance program.
  2. Twelve months of verifiable employment will be required if used as a source of income.
  3. Applicants using self-employment income will have their records verified through the state corporation commission, and will be required to submit records to verify their income, which records may include the previous year’s tax returns.
Rental History
  1. Twelve months of verifiable contractual rental history from a current unrelated, third party landlord, or home ownership, is required. Less than twelve months verifiable rental history will require an additional security deposit not to exceed one and a half month’s rent and/or qualified co-signer.
  2. Three or more notices for nonpayment of rent within one year will result in denial of the application.
  3. Three or more dishonored checks within one year will result in denial of the application.
  4. Rental history reflecting any past due and unpaid balances to a landlord will result in denial of the application.
  5. Rental history including three or more noise disturbances or any other material non-compliance with the rental agreement or rules within the past two years will result in denial.
Eviction History Criteria

Five years of eviction-free history is required. Eviction actions that were dismissed or resulted in a judgment for the applicant will not be considered.

Credit Criteria
  1. Negative or adverse debt showing on consumer credit report will require a security deposit not to exceed one and a half month’s rent and/or qualified co-signers.
  2. Ten or more unpaid collections (not related to medical expenses) will result in denial of the application.
Rent Well Graduates

If applicant fails to meet any criteria related to credit, evictions and/or rental history, and applicant has received a certificate indicating satisfactory completion of a tenant training program such as “Rent Well”, Agent will consider whether the course content, instructor comments and any other information supplied by applicant is sufficient to demonstrate the applicant will successfully live in the complex in compliance with the Rental Agreement. Based on this information, Agent may waive strict compliance with the credit, eviction and/or rental history screening criteria for this applicant.

Criminal History

Upon receipt of the rental application and screening fee, Agent will conduct a search of public records to determine whether applicant or any proposed resident or occupant has a “Conviction” (which means: charges pending as of the date of the application; a conviction, a guilty plea; or no contest plea), for any of the following crimes as provided in ORS 90.303(3): drug- related crime; person crime; sex offense; crime involving financial fraud, including identity theft and forgery; or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of residents, the landlord or the landlord’s agent. Agent will not consider a previous arrest that did not result in a Conviction, was dismissed, expunged, voided or invalidated, determined or adjudicated through the juvenile justice system. Agent will also not consider convictions when Applicant is participating or has completed a diversion or deferral of judgment program or for crimes that are no longer illegal in the State of Oregon.

If applicant, or any proposed occupant, has a Conviction in their past which would disqualify them under these criminal conviction criteria, and desires to submit additional information to Agent along with the application so Agent can engage in an individualized assessment (described below) upon receipt of the results of the public records search and prior to a denial, applicant should do so. Otherwise, applicant may request the review process after denial as set forth below, however, see item ( c ) under “Criminal Conviction Review Process” below regarding holding the unit.

A single conviction for any of the following, subject to the results of any review process, shall be grounds for denial of the Rental Application.

  1. Felonies involving: murder, manslaughter, arson, rape, kidnapping, child sex crimes, or manufacturing or distribution of a controlled substance.
  2. Felonies not listed above involving: drug-related crime; person crime; sex offense; crime involving financial fraud, including identify theft and forgery; or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of the residents, the landlord or the landlord’s agent, where the date of disposition has occurred in the last 7 years
  3. Misdemeanors involving: drug related crimes, person crimes, sex offenses, domestic violence, violation of a restraining order, stalking, weapons, criminal impersonation, possession of burglary tools, financial fraud crimes, where the date of disposition has occurred in the last 5 years.
  4. Misdemeanors not listed above involving: theft, criminal trespass, criminal mischief, property crimes or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the [remises of the residents, the landlord or the landlord’s agent, where the date of disposition has occurred in the last 3 years.
  5. Conviction of any crime that requires lifetime registration as a sex offender, or for which applicant is currently registered as a sex offender, will result in denial.

Criminal Conviction Review Process:

Agent will engage in an individualized assessment of the applicant’s or other proposed occupant’s, Convictions if applicant has satisfied all other criteria (the denial was based solely on one or more convictions) and:

  1. Applicant has submitted supporting documentation prior to the public records search; or
  2. Applicant was denied based on failure to satisfy these criminal criteria and has submitted a written request along with supporting documentation. Supporting documentation may include:
  3. Letter from parole or probation office;
  4. Letter from caseworker, therapist, counselor, etc.;
  5. Certifications of treatments/rehab programs;
  6. Letter from employer, teacher, etc.;
  7. Certification of trainings completed;
  8. Proof of employment; and
  9. Statement of the applicant.

Agent will:

  1. Consider relevant individualized evidence of mitigating factors, which may include: the facts or circumstances surrounding the criminal conduct; the age of the convicted person at the time of the conduct; time since the criminal conduct; time since release from incarceration or completion of parole; evidence that the individual has maintained a good tenant history before and/or after the conviction or conduct; and evidence or rehabilitation efforts. Agent may request additional information and may consider whether there have been multiple Convictions as part of this process.
  2. Notify applicant of the results of Agent’s review within a reasonable time after receipt of all required information.
  3. Hold the unit for which the application was received for a reasonable time under all the circumstances to complete the review unless prior to receipt of applicant’s written request (if made after denial) the unit was committed to another applicant.

Rental Screening Criteria


City of Portland - Standard Non Financially Responsible Applicants
Agent’s Evaluation Process

Upon receipt of a completed application, the contents of the application are compared to the screening criteria by Agent and the Applicant is either approved or denied in compliance with all local, state and federal laws. Applicants are welcome to provide supplemental evidence to mitigate potentially negative screening results. Applicants have 30 days to appeal denied applications, during which time they may correct, refute, or explain negative information forming the basis for the denial. Applicants are also prequalified for any rental opportunities at Agent’s properties for three months following the approval date. Applicants under these circumstances will be required to certify in writing that no conditions have materially changed from those described in Agent’s approved application. If conditions have materially changed, Agent may use those changes as the basis for a denial. Co-signers and guarantors are not accepted. 

Occupancy Policy
  1. Occupancy is based on the number of bedrooms in a unit. (A bedroom is defined as a habitable room that is intended to be used primarily for sleeping purposes, contains at least 70 square feet and is configured so as to take the need for a fire exit into account.)
  2. The general rule is two persons are allowed per bedroom. Agent may adopt a more liberal occupancy standard based on whether any occupants will be infants.
General Statements
  1. Any of the following items, or combination thereof, will be accepted to verify the name, date of birth and photo of the applicant:
    • a. Any government-issued identification
    • b. Evidence of Social Security Number (SSN Card)
    • c. Valid Permanent Resident Card
    • d. Immigrant Visa
    • e. Individual Taxpayer Identification Number (ITIN)
    • f. Non-Immigrant Visa
    • g. Any non-governmental identification or combination identification that would permit a reasonable verification of identity.
  2. Each applicant will be required to qualify individually or as per specific criteria areas.
  3. Inaccurate, incomplete or falsified information will be grounds for denial of the application.
  4. Any applicant currently using illegal drugs will be denied. If approved for tenancy and later illegal drug use is confirmed, termination shall result.
  5. Any individual whose tenancy may constitute a direct threat to the health and safety of any individual, the premises, or the property of others, will be denied tenancy.
Rental History Criteria
  1.  Twelve months of verifiable contractual rental history from a current unrelated, third-party landlord, or home ownership, is required. The screening company will attempt to contact prior landlords 3x/day for 3 days before issuing a screening recommendation. Less than 12 months verifiable rental history will require a security deposit not to exceed one and a half month’s rent.
  2. Rental history including three or more noise disturbances or any other material non-compliance with the rental agreement or rules within the past two years will result in denial.
  3. Unpaid debt related to property damage will result in denial.
Eviction History Criteria
  1. Five years of eviction-free history is required. Eviction actions that were dismissed or resulted in a judgment for the applicant will not be considered. 
Criminal Conviction Criteria
  1. Upon receipt of the Rental Application and screening fee, Agent will conduct a search of public records to determine whether applicant or any proposed resident or occupant has a “Conviction” (which means: charges pending as of the date of the application; a conviction; a guilty plea; or no contest plea), for any of the following crimes as provided in ORS 90.303(3): drug-related crime; person crime; sex offense; crime involving financial fraud, including identity theft and forgery; or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant of the health, safety or right of peaceful enjoyment of the premises of residents, the landlord or the landlord’s agent. Agent will not consider a previous arrest that did not result in a Conviction, was dismissed, expunged, voided or invalidated, determined or adjudicated through the juvenile justice system. Agent will also not consider convictions when Applicant is participating or has completed a diversion or deferral of judgement program for crimes that are no longer illegal in the State of Oregon. If applicant, or any proposed occupant, has a Conviction in their past which would disqualify them under these criminal conviction criteria, and desires to submit additional information to Agent along with the application so Agent can engage in an individualized assessment (described below) upon receipt of the results of the public records search and prior to a denial, applicant should do so. Otherwise, applicant may request the review process after denial as set forth below, however, see item 3. under “Criminal Conviction Review Process” below regarding holding the unit. A single Conviction for any of the following, subject to the results of any review process, shall be grounds for denial of the Rental Application. 
    • a. Felonies involving: murder, manslaughter, arson, rape, kidnapping, child sex crimes, or manufacturing or distribution of a controlled substance. 
    • b. Felonies not listed above involving: drug-related crime; person crime; sex offence; crime involving financial fraud including identity theft and forgery; or any other crime in the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of the residents, the landlord or the landlord’s agent, where the date of disposition has occurred in the last seven years.
    • c. Misdemeanors involving: drug-related crimes, person crimes, sex offenses, domestic violence, violation of a restraining order, stalking, weapons, criminal impersonation, possession of burglary tools, financial fraud crimes, where the date of the disposition has occurred in the last 5 years. 
    • d. Misdemeanors not listed above involving: theft, criminal trespass, criminal mischief, property crimes or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of the residents, the landlord or the landlord’s agent, where the date of the disposition has occurred in the last 3 years. 
    • e. Conviction of any crime that requires lifetime registration as a sex offender, or for which applicant is currently registered as a sex offender, will result in denial. 

Criminal Conviction Review Process

Agent will engage in an individualized assessment of the applicant’s, or other proposed occupants, Convictions if applicant has satisfied all other criteria (the denial was based solely on one or more Convictions) and:

  1. Applicant has submitted supporting documentation prior to the public records search; or 
  2. Applicant is denied based on failure to satisfy these criminal criteria and has submitted a written request along with supporting documentation. Supporting documentation may include: 
    • Letter from parole or probation office; 
    • Letter from caseworker, therapist, counselor, etc; 
    • Certification of treatments/rehab programs; 
    • Letter from employer, teacher etc. 
    • Certification of trainings completed; 
    • Proof of employment; and 
    • Statement of the applicant. 

Agent will: 

  1. Consider relevant individualized evidence of mitigating factors, which may include: the facts or circumstances surrounding the criminal conduct; the age of the convicted person at the time of the conduct; time since the criminal conduct; time since release from incarceration or completion of parole; evidence that the individual has maintained a good tenant history before and/or after the conviction or conduct; and evidence of rehabilitation efforts. Agent may request additional information and may consider whether there have been multiple Convictions as part of the process. 
  2. Notify the applicant of the results of the Agent’s review within a reasonable time after receipt of all required information. 
  3. Hold the unit for which the application was received for a reasonable time under all the circumstances to complete the review unless prior to receipt of applicant’s written request (if made after denial) the unit was committed to another applicant.